What to Include
Send your device model, iOS version, app version, and a short description of the issue. If the problem is about blocking, include which permissions were already granted.
Support
Help for Subscriptions, Reminders, & App Blocking.
If you need help with reminders, subscriptions, or app-blocking setup, contact us at [email protected]. We typically respond within 24 hours.
Subscription Help
Most billing changes, cancellations, and refund requests are handled by Apple. Go to Settings > Apple ID > Subscriptions on your device for subscriptions. If restore purchases does not work, contact support and include the Apple ID region used for the purchase.
Blocking Setup
App blocking depends on Screen Time permissions. If the feature is unavailable, verify that the app still has the required permissions on the device. Restarting the app may also help.
Does the App Require an Account?
No account is required for the basic prayer experience. Core state is stored on the device and may sync through your private iCloud database when iCloud is available.
What If Notifications Are Off?
The app still works, but scheduled prayer reminders will not be delivered until notifications are re-enabled in iOS Settings.
What If App Blocking Stops Working?
Check Screen Time permissions first, then restart the app. If the issue continues, contact support with your iOS version and the exact feature that failed.
How Do I Cancel or Manage a Purchase?
For subscriptions, go to Settings > Apple ID > Subscriptions on your iPhone. Find Predah and tap Cancel Subscription. You will retain premium access until the end of the current billing period.
How Do I Request Data Deletion?
Local prayer, profile, and blocking data is deleted when you uninstall the app. For server-side data associated with RevenueCat, PostHog, Firebase, or support emails, send a request to [email protected]. Include your device model, app version, and any purchase or support context that helps us locate the relevant records. We will process your request within 30 days.
Which Languages Are Supported?
English, German, Serbian Cyrillic, Serbian Latin, Croatian, Bosnian, and Russian. The language follows your device settings or can be set manually in the app.